Frequently Asked Questions
- When should I place a booking??
- We recommend booking in advance at least 24 hours in advance through online reservation system for guaranteed transfer or if you need urgent transfer please call +61424756470 (depends on availability).
- What are my fare inclusion??
-Your fare is inclusive of applicable airport and road tolls chauffeured vehicle of your choice.Any extra stops not mentioned earlier will be extra, shall you change your route extra kilometre will be added and payable direct to chauffeur.
- Do you provide baby /booster seats??
-Yes our vehicles can have upto 3 baby/booster seats depends on your choice of vehicle.Baby seats comes professionally pre installed so you don’t have to carry your bulky seats.
- Where can I meet my Chauffer??
-For international arrivals your chauffeur will meet you inside the terminal opposite to exit gates holding your name sign.
-For domestic arrival your chauffeur will meet you 10 minutes after your flight touch down at limo pickup area (opposite carasouel 5 thru glass door at terminal 2) (opposite carasouel 3 at terminal 3),unless a meet and greet service has been paid for and will receive you with name sign inside the terminal.please note meet and greet service at domestic airport only available for terminal 3.
- What if my flight is running late??
-At Sydney pearl limousines , we monitor all incoming flights for any delays or early arrivals and adjust your pickup accordingly.For all other pickups 10 minutes grace period is allowed above nominated pickup time and any time after will be charged at $1 per minute with 15 minute increment and is payable directly to chauffeur.
- Are there any extra for special events and public holidays/after hours??
-Special events, public holidays, new years day and after hours service (11pm-5am)incurs extra charge please confirm while placing booking .
- What are your business accreditations??
-We are an accredited and registered booking service provider with p2p regulation of NSW government and all of our chauffeurs have appropriate licensed to perform chauffeur duties.
- What are your cancellation policies??
-If you need to cancel the service please notify us in writing as soon as possible.A cancellation will not take effect until we have received written confirmation from you.If you cancel your booking you will be charged a cancellation fee as follows:
More than 24 hours prior to the booking = 15% of the Price; or
Less 24 hours prior to the booking = 100% of the Price. In case of wedding car 7 days cancellation notice require prior booking .
If the fees are refundable, we will refund the amount minus the cancellation fee within 14 days of the booking.